![]() See below for detailed cancellation policy. RV sites booked greater than 30 days in advance: The credit card on file will be charged for the entire balance automatically 30 days prior to your arrival date (maximum 30 days of charges for customers who book greater than a 1 month stay) and is NON-REFUNDABLE back to your credit card on file. Rustic/Historic Cabins and Standard Hotel Rooms booked greater than 30 days in advance: The credit card on file will be charged for the entire balance automatically 30 days prior to your arrival date and is NON-REFUNDABLE back to your credit card on file. Deluxe Cabins and Hotel Suites booked greater than 60 days in advance: The credit card on file will be charged for the entire balance automatically 60 days prior to your arrival date and is NON-REFUNDABLE back to your credit card on file. Rustic/Historic Cabins, Standard Hotel Rooms, and RV sites booked less than 30 days prior to arrival OR for holidays, special events, or group/multiple site bookings must be paid IN FULL at the time of booking. PAYMENTS: Deluxe Cabins and Hotel Suites booked less than 60 days prior to arrival OR for holidays, special events, or group multiple/ site bookings must be paid IN FULL at the time of booking. Guests may not cancel a reservation made with a gift certificate and receive another credit for a future date or receive the balance on the gift certificate in cash or credit back to a credit card. Gift Certificates have no cash value and may only be redeemed once. Gift Certificates may NOT be redeemed for any reservation dates that encompass a holiday period or special event. Reservations made for a stay in the same calendar year will not have any rate adjustments applied. Rate adjustments (if needed) are made in December for the following year. We allow guests to book up to one year in advance. Rate changes MAY occur from the time of your original booking if you have booked the previous year. We do not take "deposits" for any reservation, but we do always require a valid credit card on file in order to hold a reservation for you. We understand that sometimes plans change and guests need to move their dates or even cancel a reservation. ![]() ![]() We strive for excellence and want every guest to have a wonderful stay at our Resort! PAYMENTS POLICIES Please keep in mind that many of our guests make vacation plans to Ouray months or up to a year in advance. If you have any questions, please contact the office at any time. We guarantee RV site TYPE, but we cannot guarantee specific site number(s) to any guest. ATTENTION We attempt to honor all RV site requests but we must maximize space in the RV Park, especially during our short peak season. Guests that wish to cancel due to "Personal Concern" regarding COVID-19 will not be eligible for refunds outside of our normal cancellation policies, as outlined in our Policies Details below. Official medical documentation will be required (Home Covid Test results do not qualify for official documentation). Any guest that is diagnosed with Coronavirus (or had a known exposure to Coronavirus) and must NOT travel will receive a FULL REFUND if you have already paid in full. Charges/Cancellations/Refunds Related to Current COVID-19 State and Federal Travel Guidelines 1. POLICIES **Current as of December 31st, 2022** Ouray Riverside Resort is open for both short term and long-term lodging! Masks are NOT REQUIRED per PUBLIC HEALTH ORDERS.
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